At Headmasters we take your privacy seriously and only use the information we collect to provide our services. We never sell your information and will only share with a third party to fulfil a service to you.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally
identifying information and information about your services based on
your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
We will not undertake phone, mail, email or SMS marketing without you
first providing consent for us to do so. Our marketing campaigns are
automated and use rules based on services and products purchased and
information we collect from you. Of course, you may opt out of receiving
marketing material at any time.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments
made and remind you of upcoming appointments. We consider your having
made the appointment as consent to undertake this activity but, if you
want, you may opt out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our VIP Club as consent to send you emails related to the the VIP Club but, if you want, you may opt out at any time.
Data Processors and Locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please contact [email protected] We never sell your information and will only share with a third party to fulfil a service to you. Third parties include our group companies, franchisees, service providers and business partners i.e. email and SMS service providers. Your information is secure and only used for the purpose it is provided. You may contact us at [email protected] to:
- Request a copy of information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.
Cookies in use on this site
Cookies and how they benefit you
you with the best experience we can. Cookies are small text files that
are placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you’d expect.
- Remember your settings during and between visits.
- Improve the speed/security of the site.
- Allow you to share pages with social networks like Facebook.
- Continuously improve our website for you.
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
- Collect any personally identifiable information (without your express permission).
- Collect any sensitive information (without your express permission).
- Pass data to advertising networks.
- Pass personally identifiable data to third parties.
- Pay sales commissions.
You can learn more about all the cookies we use below
If the settings on your software that you are using to view this
website (your browser) are adjusted to accept cookies we take this, and
your continued use of our website, to mean that you are fine with this.
how to do this below, however doing so will likely mean that our site
will not work as you would expect.
Our Own Cookies
- Remembering your search settings
- Allowing you to add comments to our site
There is no way to prevent these cookies being set other than to not use our site.
Third party functions
- Disabling these cookies will likely break the functions offered by these third parties.
Social Website Cookies
So you can easily ‘Like’ or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:
The privacy implications on this will vary from social network to
social network and will be dependent on the privacy settings you have
chosen on these networks.
Visitor statistics cookies
have visited our website, what type of technology they are using (e.g.
Mac or Windows which helps to identify when our site isn’t working as it
should for particular technologies), how long they spend on the site,
what page they look at etc. This helps us to continuously improve our
website. These so called ‘analytics’ programs also tell us if how
people reached this site (e.g. from a search engine) and whether they
have been here before helping us to put more money into developing our
services for you instead of marketing spend.
Turning Cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.